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Renewal
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How do I renew my policy?
Read moreWe will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal. You can request these changes via the following: Online: You can submit your request by using the... -
Why has my premium gone up at renewal?
Read moreWhen we work out your renewal price we look at lots of factors - like where you live, your pet's age, if they're spayed or neutered, and how much treatment costs. For example, veterinary science is always developing more sophisticated treatments.... -
What happens at renewal?
Read moreWe’ll send your renewal invite 28 days before your policy is due to renew to remind you. Please remember to read through your policy information and make sure it’s right for you and your pets needs. If you’re happy, you don’t need to do anything. ...
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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24/7 video consultations with a vet
FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.
Learn about FirstVet