• How do I renew my policy?

    We will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal. You can request these changes via the following: Online: You can submit your request by using the...
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  • Why has my premium gone up at renewal?

    When we calculate your pet’s premium, we mainly look at three things. 1.  Your pet’s age Just like humans, our pets need more medical care as they get older — and they age much faster than we do! That’s why you can expect their insurance to cost...
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  • What happens at renewal?

    We’ll send your renewal invite 28 days before your policy is due to renew to remind you. Please remember to read through your policy information and make sure it’s right for you and your pets needs. If you’re happy, you don’t need to do anything. ...
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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