The best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates.
Don't worry if you haven't heard from us yet - if we've emailed you to say we've received your claim, we'll get in touch if we need any more information from you or your vet.
Still got questions? You can get in touch at firstname.lastname@example.org or give us a call Monday to Friday, 9am-5pm on 0345 646 1213.