How to contact the claims team

Last updated 10 months ago - 1 min read

The best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates.

Don't worry if you haven't heard from us yet - if we've emailed you to say we've received your claim, we'll get in touch if we need any more information from you or your vet.

Still got questions? You can get in touch at or give us a call Monday to Friday, 9am-5pm on 0345 646 1213.

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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