What happens at renewal?

Last updated a year ago - 1 min read
We’ll send your renewal invite 28 days before your policy is due to renew to remind you.
Please remember to read through your policy information and make sure it’s right for you and your pets needs.
If you’re happy, you don’t need to do anything. 
We’ll renew your policy automatically unless you tell us not to. We do this to make sure there are no gaps in your cover.
If you have any questions, please get in touch with our support team. We’re here to help. 

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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