Why has my premium gone up at renewal?

Last updated 8 months ago - 1 min read
When we work out your renewal price we look at lots of factors - like where you live, your pet's age, if they're spayed or neutered, and how much treatment costs.
For example, veterinary science is always developing more sophisticated treatments. While it's great for your pet's health, this can mean higher costs.
We're constantly reviewing customer feedback, claims and market data to make sure our prices are fair and our products offer value for money.
If you’re worried about your renewal price, we can check through the details on your policy with you to make sure everything is up to date.
We can also talk you through other product options that might work for you. Just contact our support team.

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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