Can I login to My Account without a mobile phone number?

Last updated 23 days ago - 1 min read

Our current login procedure has been updated to include an additional security measure, requiring the use of a mobile phone. However, we are working on enhancements to accommodate customers without a mobile phone in the near future.

In the meantime, if you require assistance with your policy or need to update any details, please get in touch with us at 0345 340 4090 or email

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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