Why do I need a phone number to login to My Account?

Last updated 3 months ago - 1 min read
Your phone number is required for logging into your account as part of our Multi-Factor Authentication (MFA) process. This additional security measure helps safeguard your account by sending a verification code to your phone whenever you log in. 
This helps to ensure that even if someone were to obtain your email & password, they wouldn't be able to access your account without also having access to your phone, enhancing the overall security of your account.

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more