Can I to change the phone number used to login to My Account?

Last updated 23 days ago - 1 min read

Yes, you can change the phone number used to log in to your account. If you wish to update your phone number, simply contact us on 0345 340 4090 or email

Please note that when you change your phone number, the Multi-Factor Authentication (MFA) telephone number will be reset. Upon your next login, you'll be prompted to set a new phone number for MFA.

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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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