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You can find out about your cover in your handbook, which we email to you when you buy a plan. You can also access your policy details, your handbook and any important documents in My Account.
You can also find our handbooks here.
We’re happy to help if you’re still not sure about something – please contact us.
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Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more