What happens when my pet reaches 9 years old?

Last updated a year ago - 1 min read

Unlike some insurers, we continue to insure pets no matter how old they are!

However, it is worth bearing in mind that there may be some changes.


One of the main things to be aware of is that your excess for vet fees will increase after your pet reaches 9 years old.

At your first renewal after your pet turns 9, we will apply a higher excess (if this hasn't already been selected at purchase). This will be an additional 20% towards each claim.

(If you previously selected the voluntary 20%, there will be no further changes to your excess.)

Passing Away Cover

If you have Passing Away cover included in your policy, we can cover the value of the pet for passing away due to an accident or illness up until they are aged 9. After they reach 9, we would only cover your pet if they pass away from an accident only. 

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more