How do I cancel my policy?

Last updated 3 days ago - 2 min read

We're sorry to hear you're thinking of cancelling your policy with us.

We'd love to look into possible options to keep you with us, like lowering or changing your premium for you. If you'd like us to send you some quotes, then please let us know. 

To request a cancellation, you can either call us or cancel online.

You can call us on 0345 340 4090. We're open 9am - 5:30pm, Monday - Friday and 9am - 1pm on Saturdays. We're closed on Sundays.

You can request a cancellation online through MyAccount.

Cancelling at renewal
We do our best to keep our premiums as fair as possible at renewal. If you decide not to renew with us, please let us know. If we don't hear from you then your policy will automatically renew.

You can let us know over the phone or through MyAccount.

To make sure there's no gap in your pet's cover, please don't cancel your Direct Debit Mandate before your renewal date. This will automatically cancel your policy and stop any cover before your renewal date.

Cancelling during the first 14 days 
If you cancel your policy within the 14-day cooling-off period, we'll refund any payments you've made, as long you haven't made a claim.

If you've claimed, we won't refund your premium. Refunds can take between five and 10 working days to reach your account.

Cancelling during your policy year
You can cancel your policy at any time over the phone or through MyAccount without any additional charges or penalties unless you've claimed for something. In this case, we'll ask for the full annual premium. If you pay annually and are due a refund, we'll automatically process this for you. Again, refunds can take five to 10 working days to appear in your account.

Our team are here to help with any questions you may have about your policy and premiums. If you'd like to call, you can reach us on 0345 340 4090 (9am - 5:30pm, Monday - Friday and 9am - 1pm on Saturdays). 🐾

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more