How do I cancel my policy?

Last updated 8 months ago - 2 min read
We're sorry to hear you're thinking of cancelling your policy with us!

We would love to look into possible options to lower/change your premium for you - if you would like us to send you some quotes then please let us know. 

To request a cancellation, simply call us on 0345 340 4090 (9am-6pm, Monday-Friday and 9am-1pm on Saturdays).
Cancelling at renewal
We do our very best to keep our premiums as fair as possible come renewal but if you decide not to renew with us then please let us know. If we don't hear from you then your policy will automatically renew. 

To ensure there's no gap in your pet's cover, please don't cancel your Direct Debit Mandate before your renewal date. This will be automatically cancel your policy and stop cover before your renewal date.
Cancelling during the first 14 days 
If you cancel your policy within the 14-day cooling-off period, we will refund any payments you have made, as long you have not made a claim.  In this case no premium will be refunded. Refunds can take between 5-10 working days to reach your account.
Cancelling during your policy year
You can cancel your policy at any time without any additional charges or penalties, unless you have made a claim. In this case, the full annual premium will be due.  If you pay annually and are due a refund, we'll automatically process this for you.  Again, refunds can take between 5-10 working days to appear in your account.
Our team are here to help with any questions you may have about your policy and premiums. If you would like to give us a call you can reach us on 0345 340 4090 (9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays) 🐾

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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