Search
Pre-Existing conditions
What are bilateral conditions? Do you cover them?
Read moreWhat is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body.Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or...Can you cover my pet's pre-existing condition?
Read moreCover for pre-existing conditions depends on the details of your plan. The best way to check is by reviewing your handbook together with your Membership Certificate and IPID. You’ll find all of these in My Account. Our Standard Care Pre-existing...Pre-existing Policies explained
Read moreWhat's a pre-existing condition? We define a pre-existing condition as any condition that's shown signs or symptoms and/or received treatment, medication or advice within two years of a policy's start date. How does pre-existing condition cover...What is seen as a pre-existing condition?
Read moreWe define a pre-existing condition as any condition that's shown signs or symptoms or received treatment, advice or medication within two years of your policy start date or during the 14-day waiting period.
Have more questions?
:quality(75))
Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claim:quality(75))
Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more