• New £99 excess and how this will work

    We are always listening to the voice of our customers and understand that we need to act on what we hear. Doing just that we have introduced a new excess option! From 06/03/2020 a new excess option of £99 is being added to all our products....
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  • I don't vaccinate my pet - can you still insure them?

    When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following: "You understand that you will not be covered for any vaccinable illness unless...
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  • Can I add another pet to my policy?

    Yes you can! There is no limit to how many pets you can have on the same policy, and any policies with more than one pet will have a multi-pet discount of up to 15% automatically applied. (The multi-pet discount is unfortunately not available on our...
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  • Can I insure more than one pet?

    Yes you can! To get a multi-pet quote online, click here to get to our quote page (you may need to log in if you haven't already). Once you've filled in the details of your first pet, instead of clicking the 'Continue' button just click the 'Add...
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  • Your pet's date of birth - Compare The Market

    Our policies can be found on various comparison websites. We think it's great that you have the option to see all the cover levels available and choose the best suited policy for you and your pets. One of the most prominent we appear on is Compare...
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  • How do I get a quote for a Cat or Cats?

    We have unique cat insurance policies that are designed to fix the things pet owners hate about insurance. This information will help you get a quote for your beloved cat or better, cats 😃 Please click here to get to our quote page. On the first...
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  • How do I get a quote?

    It's really easy and completely free! You can get a quote by clicking here. You can enter the details for your pet by clicking/tapping on the spaces and typing in or selecting the correct information! Alternatively, please feel free to give us a...
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  • Your quote is too expensive - can I get a better deal?

    We're sorry to hear that our quote doesn't meet your needs. We have tried to keep our prices as fair as possible for the level of cover provided, but understand this means we're not always the cheapest. It's worth bearing in mind that a cheaper...
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  • Why do you need my address for a pet insurance quote?

    We ask you to enter your address for a quote as your postcode has an impact on your insurance premium. Insurance companies use this information to calculate your quote based on factors such as crime and claim statistics. For pet insurance policies,...
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  • Are there any breeds that you can't insure?

    Dog Breeds We are not able to cover dogs or cross-breed of dogs listed in the Dangerous Dogs Act 1991. The act considers Pit Bull Terriers, Japanese Tosa, Dogo Argentino and Fila Brasileiro to be dangerous dogs. The act also considers dogs that...
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  • I can't find my dog's breed

    Can't find your dog's breed on our list? On our quote page, you will be asked to enter your dog's breed. It is important to make sure you enter the correct breed, as this is a factor that affects the pricing of your pet insurance policy. We've...
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  • I'm not ready to purchase insurance yet, can I save my quote?

    When it comes to insurance, we appreciate that it's important to shop around to make sure you're getting the right policy for you and your needs. If you've got a quote for a ManyPets pet insurance policy but you're not quite ready to purchase it...
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  • What is self-insurance?

    Self-insurance is a method some people may use instead of taking out a policy with an insurance provider. It involves regularly setting money aside (for example, into a savings account) to cover potential vet costs. While self-insuring is always an...
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  • Pedigree, cross breed or mixed breed?

    When it comes to pedigree, cross breed or mixed breed pets, we define the breed categories as follows: A Pedigree pet is where the parents are the same breed A Cross Breed pet is where the parents are two different breeds A Mixed Breed pet is...
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

24/7 video consultations with a vet

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

Learn about FirstVet