General Q&As

  • How to contact the claims team

    The best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates. Don't worry if you haven't heard from us yet - if we've emailed you to say...
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  • How do I make an outstanding payment?

    If a Direct Debit payment fails on the first attempt, don’t worry – your cover will still be in place, and we will simply try again 5 working days later (we’ll also send you a notification to let you know). You don't need to do anything 😊 If the...
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  • When will I receive my refund?

    Refunds can take between 5-10 working days to reach your account. If you're still waiting on your refund payment then please give us a call on 0345 340 4090 (9am-6pm, Monday-Friday and 9am-1pm on Saturdays) and we'll do our best to help! ...
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  • How do I track my claim?

    Tracking your claim is easy. Just log in to My Account and click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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