Search
General Q&As
-
How to contact Claims
Read moreIf you need help with a current claim or would like to make a claim you can contact us via the following: To submit a claim: Login to 'My Account' then click on 'My policies and quotes' and you can start a new claim on the policy for the pet you... -
How do I make an outstanding payment?
Read moreyou can contact us via the following: Direct Debit Call us: 0345 340 4090 we can discuss any payment related questions. Annual Card payment Call us: 0345 340 4090 we can discuss any payment related questions. We are not able to update payment... -
When will I receive my refund?
Read moreRefunds can take between 5-10 working days to reach your account. If you're still waiting on your refund payment then please give us a call on 0345 340 4090 (9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays) and we'll do our best to help! ... -
How do I track my claim?
Read moreYou have two ways you can track your current claim: Online: In ‘My Account’ select the policy with the current pet you are claiming for under ‘My quotes and policies’ Call us: 0333 130 4552 to discuss your current claim
Have more questions?
:quality(75))
Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claim:quality(75))
24/7 video consultations with a vet
FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.
Learn about FirstVet