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General Q&As
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Why do I need a phone number to login to My Account?
Read moreYour phone number is required for logging into your account as part of our Multi-Factor Authentication (MFA) process. This additional security measure helps safeguard your account by sending a verification code to your phone whenever you log in. ... -
I cannot login, I am being asked to reset my password
Read moreNo need to worry. We've recently implemented additional security measures to enhance our login processes, which include resetting passwords for all our customers as a precautionary step. To proceed, simply create a new password. It's essential to... -
Can I to change the phone number used to login to My Account?
Read moreYes, you can change the phone number used to log in to your account. If you wish to update your phone number, simply contact us on 0345 340 4090 or email support@manypets.com. Please note that when you change your phone number, the Multi-Factor... -
Can I login to My Account without a mobile phone number?
Read moreOur current login procedure has been updated to include an additional security measure, requiring the use of a mobile phone. However, we are working on enhancements to accommodate customers without a mobile phone in the near future. In the... -
How to contact the claims team
Read moreThe best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates. Don't worry if you haven't heard from us yet - if we've emailed you to say... -
How do I make an outstanding payment?
Read moreIf a Direct Debit payment fails on the first attempt, don’t worry – your cover will still be in place, and we will simply try again 5 working days later (we’ll also send you a notification to let you know). You don't need to do anything 😊 If the... -
When will I receive my refund?
Read moreIf you are waiting for a claim to be assessed and paid updates will be provided in My account. For any other refunds, this can take between 5 and 10 working days to reach your bank account.If you've been waiting longer than 10 days and still... -
How do I track my claim?
Read moreTracking your claim is easy. Just log in to My Account and click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
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