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General Q&As

  • How to contact Claims

    If you need help with a current claim or would like to make a claim you can contact us via the following: To submit a claim: Login to 'My Account' then click on 'My policies and quotes' and you can start a new claim on the policy for the pet you...
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  • How do I make an outstanding payment?

    you can contact us via the following: Direct Debit Call us: 0345 340 4090 we can discuss any payment related questions. Annual Card payment Call us: 0345 340 4090 we can discuss any payment related questions. We are not able to update payment...
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  • When will I receive my refund?

    Refunds can take between 5-10 working days to reach your account. If you're still waiting on your refund payment then please give us a call on 0345 340 4090 (9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays) and we'll do our best to help! ...
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  • How do I track my claim?

    You have two ways you can track your current claim: Online: In ‘My Account’ select the policy with the current pet you are claiming for under ‘My quotes and policies’ Call us: 0333 130 4552 to discuss your current claim
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

24/7 video consultations with a vet

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

Learn about FirstVet