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Payments
Can I pay my premium by monthly Direct Debit?
Read moreYou can pay monthly via Direct Debit or card payment. If you pay monthly by Direct Debit, your payment day will be roughly the same day of the month as your policy start date. But sometimes we can take three to five days from this date to collect...Can I pay my premium in one annual payment?
Read moreIf you’re buying a ManyPets policy for the first time you’ll be able to pay monthly using either Direct Debit or by setting up monthly payments on your debit or credit card. An annual payment option isn’t available. Need help with anything else?...Can I change my direct debit/monthly payment date?
Read moreWhen we collect payment We collect payment around the same day your plan started each month. That means if your plan started on the 1st, we’ll usually collect payment on the 1st. It can sometimes take three to five days from that time for us to...What happens if I miss a monthly payment?
Read moreIf you pay your premium monthly, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). For example, if your policy started on the 1st, we’d...How do I make an outstanding payment?
Read moreIf you miss a monthly payment, don’t panic - we’ll automatically try to re-collect it. Here’s how it works: We’ll email you to let you know the payment failed and when we’re going to try to re-collect the payment. We will re-attempt collection...
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
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