What's the difference between the Fixed for Life and Complete policy?

Last updated a year ago - 2 min read

The Fixed for Life policy (available for pets under the age of 2 years) has fixed premiums for the life of the pet. You can claim up to £7000 each year and £20,000 across the life of your pet. Your £7,000 vet fee limit will reset to the fullest each year you renew as long as you have not reached the £20,000 limit.

The Complete policy is a lifetime policy, meaning that if a condition comes up in the future that is ongoing or reoccurring, it would be covered year on year as long as you keep renewing the policy. The £15,000 yearly vet fee limit would refresh every year that you renew. This policy offers our most comprehensive level of cover, and includes all the extras as standard (including dental cover). The premiums are subject to increase each year at renewal. 

We offer a wide range of different policies and prices to try and suit the needs of as many customers as we can. To find out which policies your pet is eligible for, you can find out more and get a quote here.

You can also find a list of our sample policy documents and Key Facts guide here. The Key Facts guide has a table of all the different policies side by side, so you can view and compare them at a glance.

If you have any questions or would prefer to get a quote over the phone, it's easy to reach us by calling 0345 340 4090 (9am-6pm, Monday-Friday and 9am-1pm on Saturdays).

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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