Search
Policy Info
Do you pay for vet admin fees?
Read moreThere are some costs we won't pay. We can't pay for any fees that vets, clinics or hospitals charge that aren't part of your pet's treatment. A few examples include: Admin, registration or referral fees. Fees to complete forms, handle your claim...Do you cover experimental or unproven treatment?
Read moreFor policies purchased or renewed after August 1st, 2024, we won't cover any costs for treatment where: There isn't a lot of evidence of the treatment's effectiveness. There isn't a consensus from the veterinary community on whether it works. It...What happens if I delay planned treatment?
Read moreWe can't pay for costs that happen if you delay treatment. For example, if your pet stays in a clinic or hospital for multiple nights because you decided to prevent, push back or slow down planned treatment. We won't pay for any costs that happen...Do we pay for second opinions?
Read moreWe'll only pay for second opinions if we ask for one. We won't pay for a second opinion if we haven't asked. This applies to policies purchased or renewed after August 1st, 2024.Does my policy cover vitamins, minerals and supplements?
Read moreMost of our plans will cover vitamins, minerals and supplements under our complementary treatment cover if your vet has prescribed them to specifically treat a medical condition. This applies to plans purchased or renewed after August 1st, 2024. ...I can’t afford to pay for the policy. What can I do?
Read moreFinances can change from time to time, we’d like to help and that’s why we offer interest-free payment breaks. We can also look at reducing your costs by looking at different products, changing your excess or co-payments. If you’d like to hear...Why do you have a 14-day waiting period?
Read moreWe have a waiting period to keep things fair and premiums lower for all our customers. All our plans come with a 14-day waiting period. This means that if your pet becomes ill or has an accident in the first 14 days, you will have to pay for any...What co-payment options do you offer?
Read moreCo-payments are a fixed percentage you pay towards your pet's treatment. We calculate this percentage from your vet bill minus the excess. An excess is a set amount you agree to pay towards any claim at the beginning of your plan. With us, you can...Can you help me cope with loss of my pet?
Read moreAs a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some...Why does my pet need an annual health and dental check?
Read moreWe care about your pets as much as you do (well, almost!), and regular check-ups with your vet can play a key role in your pet's well-being. On all our policies, we require your pet to have their annual health and dental check-up. This is included...Can I get a discount on a policy with ManyPets?
Read moreWhen insuring multiple pets, you can mix and match your plans, choosing the level of cover suitable for each pet and get a multi-pet discount. This works for all of our plans except for our Value £2k and Fixed For Life. To get a multi-pet quote...Are there any age limits on your pet insurance policies?
Read moreWe love pets of all ages and therefore have no upper age limit! As long as your pet is over 4 weeks old, we can provide a policy for you. To get a quote with us online, please follow this link. This is the quickest and easiest way to find out...Does my pet insurance policy cover dental treatment?
Read moreIt depends on your plan and your cover level. For full details on your cover level, please read your handbook. Our dental cover doesn't include routine care, like a scale and polish. We'd only cover routine care like this if it's needed following...The type of insurance that I'm looking for isn't listed - can you offer me a discount?
Read moreIf you're not able to find a group that matches the type of cover you need, please let us know what sort of policy or insurer you’re after and we’ll see what we can do! To get in touch or suggest a new group, you can contact us here.What is lifetime cover?
Read moreLifetime (or ‘yearly limit’) insurance covers vet fees up to the stated limit every year. This can be a good option if you're concerned about your pet developing a long-term or recurring illness. Any ongoing or recurring illnesses can be covered...What is Emergency Pet Minding?
Read moreWe won’t cover pet minding fees if you’re in hospital for a pre-planned admission. You must also make sure that any pet minder you use is licensed. You must provide the following documents: A letter from the NHS confirming you or your family...Can you cover complementary treatments?
Read moreAll of our plans have some cover for complementary treatment. We see complementary treatment as something that's prescribed alongside traditional treatment; it's usually something that's a little different, which helps with recovery. Examples of...Can you cover my pet's pregnancy?
Read moreOur pregnancy cover only applies to pregnancy complications after six months from your policy start date, and we won't be able to provide cover if your pet is used for breeding. We also can't cover pets that have been pregnant or given birth three...Do you cover hip or elbow dysplasia in dogs?
Read moreIn some circumstances, we may be able to provide cover for hip dysplasia, especially if it's the first time your pet has shown signs or symptoms of the disease. Check the handbook for full details of your cover. You should also be aware that we...How does travel cover work on my pet insurance policy?
Read moreTravel cover can take care of: Vet fees (within your cover limit) Extra accommodation if you are delayed due to your pet Increased cost of bringing your pet home Non-refundable costs if you need to come home early due to your pet, or if you...What happens when my pet reaches seven years old?
Read moreUnlike some insurers, we continue to insure pets no matter how old they are. However, things will change as your pet gets older. Co-payment One of the main things to be aware of is that you'll need to pay a 20% co-payment fee after your pet turns...
Have more questions?
:quality(75))
Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claim:quality(75))
Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more