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What is unlimited vet support?
Read moreAll our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury. Find out how to access...How do I get an update on my claim?
Read moreYou can track your claim by logging into My Account. Just click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...How do I make a claim?
Read moreThe most convenient way to claim is to ask your vet to do it for you through ManyPets Vet Portal. We built the portal with vet teams to make your claim faster. You just need to chat with your vet to see if they are signed up. We recommend this...Do I need a claim form?
Read moreGood news: at ManyPets we don't make you do paper forms. Instead, we give you two easy options: Ask your vet to do it for you. We've worked with vets to build a Vet Portal that helps them to submit your claim and supporting information in a couple...How do I submit a continuation claim for an ongoing condition?
Read moreRemember, for policies purchased or renewed after August 1st, 2024, we’ll ask you to submit all claims within six months of the treatment date. You should submit your claim as soon as possible. For policies purchased before August 1st, 2024, up...How to contact the claims team
Read moreThe best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates. Don't worry if you haven't heard from us yet - if we've emailed you to say...When will I receive my refund?
Read moreIf you are waiting for a claim to be assessed and paid updates will be provided in My account. For any other refunds, this can take between 5 and 10 working days to reach your bank account.If you've been waiting longer than 10 days and still...How do I track my claim?
Read moreTracking your claim is easy. Just log in to My Account and click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...Can you help find my pet?
Read moreWe’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return. If you'd like to submit a claim online, you can log in to My Account and follow the...What is my claims limit for bilateral conditions?
Read moreA bilateral condition is a condition that can occur on both sides of the body. Most insurers don't cover bilateral conditions. We recommend reading about your plan in your handbook to learn about bilateral conditions and your cover.Can you help with posters/flyers for finding my pet?
Read moreWe’re very sorry your pet is missing. Please contact our Claims team on 0345 646 1213 as soon as possible after your pet goes missing - we may have some suggestions to help with their safe return. Most of our plans have some level of lost and...What reward can I offer if my pet goes missing?
Read moreWe hope your pet stays safe and sound. Please contact us immediately if your pet goes missing. Lost and stolen cover can provide support for reward costs. The reward you offer is up to you. But please note, we have limits on what we can pay out. ...What should I do if my pet returns after being declared lost or stolen?
Read morePlease contact us on 0345 646 1213 to let us know the good news as soon as possible. If you have the Lost or Stolen cover included on your policy, please bear in mind that we are unable to pay for any advertising or rewards costs if your pet...What happens if my claim is lower than my MoneyBack amount?
Read moreWe won't pay MoneyBack if we've paid a claim. The way MoneyBack works is that you'll get 20% of your premium back at the end of the policy year, if you haven't needed to claim, or if we haven't paid a claim. If you're eligible for MoneyBack,...What are the waiting periods before I can claim?
Read moreA waiting period is how long you must wait before your insurance kicks in. The waiting period starts the day after you buy your plan or add a new pet to one. You’ll have to pay for any treatment costs incurred during a waiting period. An insurer...How long do I have to submit a claim?
Read moreFor policies purchased or renewed after August 1st, 2024, we’ll ask you to submit all claims within six months of the treatment date. You should submit your claim as soon as possible. For policies purchased before August 1st, 2024, up until your...What will I need to submit a claim?
Read moreTo help us process your claim as quickly as possible, please send us an itemised invoice from your vet. Find out more about how to make a claim here.How do I prove the value of my pet if I need to make a claim?
Read moreIn the sad event that your pet is lost, stolen or passes away, we can help with costs relating to the original value of your pet if you have lost and stolen cover. To prove your pet's value, you should: Safely file your proof of purchase, like a...How long will it take to assess a claim?
Read moreWe aim to pay out and assess your claim as quickly as possible once you have registered a claim. We'll update you on your claim over email and text message. You can also call our Claims team on 0345 646 1213 or email us at service@manypets.claims...Can you pay claims directly to my vet?
Read moreYes, we can liaise with your vet directly, as long as they're happy to do so. Please check with your vet practice first. When submitting a claim via My Account, all you need to do is select your Vet as the Payee. Find out more about how to make a...Can you pre-authorise my claim?
Read moreNo, we're not able to pre-authorise claims as we review each claim on an individual basis. To view the details of your pet's cover, please log in to My Account. You can also find all of our policy documents here.Do you offer a no claims discount?
Read moreNo, we don't offer a no-claims discount. We do have an optional extra called MoneyBack, which could save you money when you don't need to make a claim. We offer it on all plans except Standard Care Pre-existing. Please read our MoneyBack page for...What is liability cover?
Read moreAll of our dog insurance plans include third-party liability cover. This provides cover for any legal action that may be taken against you in relation to your dog. For example, if your dog causes an injury to someone or their property, you may face...Can you cover behavioural conditions?
Read moreIt depends on your plan. You can find out if your plan covers behavioural treatment in your handbook. If we cover your pet's behavioural condition, we can only cover treatments provided by individuals certified by organisations we've listed here.What is my excess, and how does it work?
Read moreWhat is my excess? Details of your excess are in your policy documents, which you can find in My Account. How does excess work? This is a set amount you agree to pay towards any claim. You agree to it at the beginning of your policy, and you only...What happens if my cover runs out?
Read moreWe want you to know your pet is being looked after if they become ill, so our insurance policies are designed to help with unexpected costs. There are times your pet may have multiple illnesses or need ongoing treatment. Each of our products has a...When do I get 20% of my premium paid back if I don’t claim with my Moneyback policy/option?
Read moreWe pay MoneyBack 90 days after the end date of your plan as long as you've followed our terms and conditions.What happens if my pet passes away?
Read moreWe hope your pet lives a long, happy and healthy life. However, should the worst happen, we may be able to help. You may have Farewell Cover on your plan, which can help with costs after your pet moves on. Your handbook will have details on this,...
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
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