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We understand that the data we hold about you is your data. Not our data. You grant us access to it on the condition that we'll keep your data safe, treat it with respect and use it to provide better service. When you became a customer, you agreed...

Your phone number is required for logging into your account as part of our Multi-Factor Authentication (MFA) process. This additional security measure helps safeguard your account by sending a verification code to your phone whenever you log in. ...

No need to worry. We've recently implemented additional security measures to enhance our login processes, which include resetting passwords for all our customers as a precautionary step. To proceed, simply create a new password. It's essential to...

Yes, you can change the phone number used to log in to your account. If you wish to update your phone number, simply contact us on 0345 340 4090 or email support@manypets.com. Please note that when you change your phone number, the Multi-Factor...

Our login process now includes an extra layer of security called Multi-Factor Authentication (MFA) requiring the use of a mobile or landline telephone. When logging in, you'll receive a unique 6-digit code via SMS to your mobile or phone call to...

Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims The quickest, most...

To refer a friend, please go to the My Account section of our website, select Refer a Friend and register to share. Once you've registered, you can share your unique referral link with a friend, or they can simply state your name at the checkout...

If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll resend...

When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there...

Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge,...

We are always listening to the voice of our customers and understand that we need to act on what we hear. Doing just that we have introduced a new excess option! From 06/03/2020 a new excess option of £99 is being added to all our products....

When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following: "You understand that you will not be covered for any vaccinable illness unless...

Yes you can! That’s not all. When insuring multiple pets, you can mix and match your plans, choosing the level of cover suitable for each of your pets. It's available on all but our Value 2k policy and is one of the highest multi-pet discounts in...

Yes you can! That’s not all. When insuring multiple pets, you can mix and match your plans, choosing the level of cover suitable for each of your pets. It's available on all but our Value 2k policy and is one of the highest multi-pet discounts in...

Our policies can be found on various comparison websites. We think it's great that you have the option to see all the cover levels available and choose the best suited policy for you and your pets. One of the most prominent we appear on is Compare...

What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body. Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or...

We want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover for an injury or illness that has shown signs or symptoms and/ or...

Firstly, what is a pre-existing condition? A ‘pre-existing condition’ is anything that shows signs or symptoms and/ or receives treatment, medication or advice before or during the waiting period. We cover these conditions after the waiting period,...

This is any illness or injury that shows signs or symptoms and/or receives treatment, medication, advice in the last 24 months or during the 14 day waiting period. Treatment - e.g an operation before the policy started. Medication -  e.g ongoing...

The best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates. Don't worry if you haven't heard from us yet - if we've emailed you to say...

If a Direct Debit payment fails on the first attempt, don’t worry – your cover will still be in place, and we will simply try again 5 working days later (we’ll also send you a notification to let you know). You don't need to do anything 😊 If the...

If you are waiting for a claim to be assessed and paid updates will be provided in My account. For any other refunds, this can take between 5 and 10 working days to reach your bank account.If you've been waiting longer than 10 days and still...

Tracking your claim is easy. Just log in to My Account and click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...

If you pay your premium by monthly Direct Debit, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). If a Direct Debit payment fails on the...

Yes! You can set up an interest-free monthly Direct Debit 😊 When purchasing your policy, either online or over the phone, you can choose whether you'd like to pay monthly or annually. If you select to pay by monthly Direct Debit, your payment day...

Thank you again for insuring your pet with us! 😊 We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment date...

If you’re buying a ManyPets policy for the first time you’ll be able to pay monthly using either Direct Debit or by setting up monthly payments on your debit or credit card. An annual payment option isn’t available. Need help with anything else?...

Your excess will depend on what you chose at the time of purchasing your policy. Options available are based on where and when you bought your policy and what cover level it was. For example: Our Pre-Existing policy doesn’t have a £250 option. We...

There are some costs we won't pay. We can't pay for any fees that vets, clinics or hospitals charge that aren't part of your pet's treatment. A few examples include: Admin, registration or referral fees. Fees to complete forms, handle your claim...

For policies purchased or renewed after August 1st, 2024, we won't cover any costs for treatment where: There isn't a lot of evidence of the treatment's effectiveness. There isn't a consensus from the veterinary community on whether it works. It...

We can't pay for costs that happen if you delay treatment. For example, if your pet stays in a clinic or hospital for multiple nights because you decided to prevent, push back or slow down planned treatment. We won't pay for any costs that happen...

Please contact us to discuss further.

We will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal. You can request these changes via the following: Online: You can submit your request by using the...

When we calculate your pet’s premium, we mainly look at three things. 1.  Your pet’s age Just like humans, our pets need more medical care as they get older — and they age much faster than we do! That’s why you can expect their insurance to cost...

We’ll send your renewal invite 28 days before your policy is due to renew to remind you. Please remember to read through your policy information and make sure it’s right for you and your pets needs. If you’re happy, you don’t need to do anything. ...

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury. Find out how to access...

You can track your claim by logging into My Account. Just click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...

The quickest, most convenient way to make a claim is via My Account. Because you can easily submit all the information we'll need straight away (like invoices and medical history), it helps us process your claim much faster. If you'd prefer to make...

Nope, there's no need for any forms! Just submit your claim via My Account - we'll ask for all the information we need there. To help us process your claim as quickly as possible, we'll need you to upload a paid, itemised invoice. The more...

Remember, for policies purchased or renewed after August 1st, 2024, we’ll ask you to submit all claims within six months of the treatment date. You should submit your claim as soon as possible. For policies purchased before August 1st, 2024, up...

What is ManyPets Flea, Tick and Worming? The ManyPets Flea, tick and worm plan is our latest commitment to pet parents. We want to help your furry friends stay well and make pet health convenient, accessible and affordable. We've worked closely...

We are sorry to see you go! 😔 Our website allows you to delete your account or to change your email preferences in the “My account” area.  In order to change your email preferences please click here > scroll down to Email preferences and...

In the past 5 years we've helped over 130,000 people find better insurance. Our policies are protected by the FSCS and underwritten by Wakam SA. \*FSCS stands for the Financial Services Compensation Scheme

How do you work with your insurance partners? We negotiate discounts directly with our insurance partners for our members. To access these deals, you can join the group that is most appropriate for your needs and get a quote from there. We have...