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Yes, you can change the phone number used to log in to your account. If you wish to update your phone number, simply contact us on 0345 340 4090 or email support@manypets.com. Please note that when you change your phone number, the Multi-Factor...

We are sorry to see you go! 😔 Our website allows you to delete your account or to change your email preferences in the “My account” area.  In order to change your email preferences please click here > scroll down to Email preferences and...

Your phone number is required for logging into your account as part of our Multi-Factor Authentication (MFA) process. This additional security measure helps safeguard your account by sending a verification code to your phone whenever you log in. ...

We understand that the data we hold about you is your data. Not our data. You grant us access to it on the condition that we'll keep your data safe, treat it with respect and use it to provide better service. When you became a customer, you agreed...

No need to worry. We've recently implemented additional security measures to enhance our login processes, which include resetting passwords for all our customers as a precautionary step. To proceed, simply create a new password. It's essential to...

Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: General queries Telephone:...

To refer a friend, go to My Account, select Refer a Friend and register to share. Once you’ve registered, you can share your unique referral link or QR code with friends, family or fellow pet parents. They’ll need to use your link or QR code when...

If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll resend...

When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there...

You can find out about your cover in your handbook, which we email to you when you buy a plan. You can also access your policy details, your handbook and any important documents in My Account. You can also find our handbooks here. We’re happy to...

Yes, you can. When insuring multiple pets, you can mix and match your plans, choosing the level of cover suitable for each pet and get a multi-pet discount. This works for all of our plans except for our Value £2k and Fixed For Life plans. To get...

Yes you can! That’s not all. When insuring multiple pets, you can mix and match your plans, choosing the level of cover suitable for each of your pets. It's available on all but our Value 2k policy and is one of the highest multi-pet discounts in...

When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following: "You understand that you will not be covered for any vaccinable illness unless...

We have unique cat insurance policies to fix the things pet owners hate about insurance. Get a quote here.

You may see different prices for ManyPets plans depending on where you see that price, and the price will reflect the cover level, benefits, options, excess or co-payment levels selected or shown. The price may reflect administrative or...

What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body. Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or...

All of our plans cover pre-existing conditions that happened more than two years before your policy start date. We define a pre-existing condition as any condition that's had signs or symptoms or received advice, medication or treatment within two...

What is a pre-existing condition? We define a pre-existing condition as any condition that's shown signs or symptoms and/or received treatment, medication or advice within two years of a policy's start date. How does pre-existing condition cover...

We define a pre-existing condition as any condition that's shown signs or symptoms or received treatment, advice or medication within two years of your policy start date or during the 14-day waiting period.

You can pay monthly via Direct Debit or card payment. If you pay monthly by Direct Debit, your payment day will be roughly the same day of the month as your policy start date. But sometimes we can take three to five days from this date to collect...

If you’re buying a ManyPets policy for the first time you’ll be able to pay monthly using either Direct Debit or by setting up monthly payments on your debit or credit card. An annual payment option isn’t available. Need help with anything else?...

When we collect payment We collect payment around the same day your plan started each month. That means if your plan started on the 1st, we’ll usually collect payment on the 1st. It can sometimes take three to five days from that time for us to...

If you pay your premium monthly, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). For example, if your policy started on the 1st, we’d...

If you miss a monthly payment, don’t panic - we’ll automatically try to re-collect it. Here’s how it works: We’ll email you to let you know the payment failed and when we’re going to try to re-collect the payment. We will re-attempt collection...

We have a waiting period to keep things fair and premiums lower for all our customers. All our plans come with a 14-day waiting period. This means that if your pet becomes ill or has an accident in the first 14 days, you will have to pay for any...

As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some...

We're sorry you're facing some financial challenges at this time. Please contact us for more support. We can look at reducing your costs by looking at different plans or changing your excess and co-payment.

Co-payments are a fixed percentage you pay towards your pet's treatment. We calculate this percentage from your vet bill minus the excess. An excess is a set amount you agree to pay towards any claim at the beginning of your plan. With us, you can...

There are some costs we won't pay. We can't pay for any fees that vets, clinics or hospitals charge that aren't part of your pet's treatment. A few examples include: Admin, registration or referral fees. Fees to complete forms, handle your claim...

We will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal. You can request these changes via the following: Online: You can submit your request by using the...

When we calculate your pet’s premium, we mainly look at three things. 1.  Your pet’s age Just like humans, our pets need more medical care as they get older — and they age much faster than we do! That’s why you can expect their insurance to cost...

We’ll send your renewal invite roughly 28 days before your plan is due to renew to remind you. Please remember to read through your plan information and make sure it’s right for you and your pets needs. If you’re happy, you don’t need to do...

We’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return. If you'd like to submit a claim online, you can log in to My Account and follow the...

A bilateral condition is a condition that can occur on both sides of the body. Most insurers don't cover bilateral conditions. We recommend reading about your plan in your handbook to learn about bilateral conditions and your cover.

The most convenient way to claim is to ask your vet to do it for you through ManyPets Vet Portal. We built the portal with vet teams to make your claim faster. You just need to chat with your vet to see if they are signed up. We recommend this...

Good news: at ManyPets we don't make you do paper forms. Instead, we give you two easy options: Ask your vet to do it for you. We've worked with vets to build a Vet Portal that helps them to submit your claim and supporting information in a couple...

Remember, for policies purchased or renewed after August 1st, 2024, we’ll ask you to submit all claims within six months of the treatment date. You should submit your claim as soon as possible. For policies purchased before August 1st, 2024, up...

Our policies are protected by the Financial Services Compensation Scheme (FSCS) and are jointly underwritten by Wakam SA and SCOR UK Company Limited.

What is ManyPets Flea, Tick and Worming? The ManyPets Flea, tick and worm plan is our latest commitment to pet parents. We want to help your furry friends stay well and make pet health convenient, accessible and affordable. We've worked closely...

How do you work with your insurance partners? We negotiate discounts directly with our insurance partners for our members. To access these deals, you can join the group that is most appropriate for your needs and get a quote from there. We have...